Outpatient Care

Orthopaedics: Reservation not required
*If necessary, based on the evaluation of your condition, the doctor might ask you to make an appointment for a follow-up visit. At other times, such as for physical therapy or for other consultations with the doctor, no appointment is necessary.
Dentistry and Oral Surgery: By appointment only – reservation required

Reception hours
【 Monday-Friday 】
Orthopaedics: 8:30-12:00 12:30-17:00
Dentistry and Oral Surgery: 8: 30-12:00 12:30-17:00
Rehabilitation Only: 8:30-11:45 12:30-17:00
【 Saturday 】
All patients: (AM): 8:30-11:30; (PM): Closed

Flowchart: Reception, Examination, Medical treatment, Check-out
【Early arrival ~ Reception start time】
AM: If you arrive prior to the reception start time (8:30), please note that the chairs in the outpatient waiting room are numbered 1, 2, 3… Please sit in the order you arrived. From 8:30, the receptionist will assist you.
PM: If you arrive before the afternoon reception time (12:30), you will receive a numbered ticket beginning at 10:30. Please take a seat in the waiting room and from 12:30, the receptionist will assist you.

【 First visit 】
Please tell the receptionist "This is my first visit" and show your National Health Care insurance card.
Orthopaedics: Please submit your referral letter and/or X-ray film etc., from other medical
institutions at the reception desk.
       ↓
Orthopaedics: Please complete the Registration Form and Medical Questionnaire forms.
Dentistry and Oral Surgery: Please complete the Registration Form.
       ↓
After completing the documents, please return them to the receptionist.
       ↓
Orthopaedics: Please wait in the outpatient waiting room until the nurse comes to you.
Dentistry and Oral Surgery: Please directly go to Dentistry and Oral Surgery and give them your name. Please submit your referral letter and an X-ray film etc., from other medical institutions at the reception desk.
       ↓
Consultation, Examination, Rehabilitation, etc.
       ↓
After Examination: No folder
After Dentistry and Oral Surgery: Put the folder in the yellow box on the reception desk.
After Rehabilitation Only: Put the folder in the pink box on the reception desk.

After completion, please wait until the cashier calls your name.
       ↓
Accounting (Major credit cards accepted) 
*Amex, JCB, Master, Visa are available (as of 2018)

*When medicine is prescribed: The pharmacy/chemist is not located on hospital properly. After settling your account, the cashier will give you a prescription. Please locate the nearest pharmacy/chemist to have the prescription filled. The prescription is valid for only 4 days, including the day you received it.

Once you have received your prescription, you are free to leave the hospital.

【 Return visits 】
Orthopaedics: Insert your patient ID card into the automated reception machine and choose your doctor’s name and then the type of treatment you require buttons. If you don’t know which doctor to choose, please contact the receptionist.
Dentistry and Oral Surgery: Insert the ID card in the automated reception machine and choose the Dental treatment button.
Rehabilitation Only: Insert your patient ID card in the automated reception machine and choose the Rehabilitation button.
       ↓
All patients: The machine will issue a numbered ticket. The doctor will see you according to the number written on the ticket. Please contact the receptionist promptly if ① If your insurance card, name, address, telephone number etc. has been changed, ② If you need to wish to wait elsewhere, or ③ If your symptoms have changed since your previous visit.

Orthopaedics: Please take a seat in the outpatient waiting room until your name is called. You are required to show your National Health Care insurance card if it is the beginning of the month or if you have not visited the hospital for more than 30 days. You may be asked to show it during reception or during accounts receivable/check out.
Dentistry and Oral Surgery: Please directly go to the Dentistry and Oral Surgery and give them your name.
Rehabilitation Only: Please wait in the outpatient waiting room until the receptionist distributes the rehabilitation folders.
       ↓
Consultation, Examination, Rehabilitation, etc.

After Examination: No folder
After Dentistry and Oral Surgery: Put the folder in the yellow box on the reception desk.
After Rehabilitation Only: Put the folder in the pink box on the reception desk.

After returning the folder to the reception desk, please wait in the outpatient waiting room until the cashier calls your name. Please remember to show your National Health Care insurance card if it is the beginning of the month or if you have not visited the hospital for more than 30 days.
       ↓
Accounting (Major credit cards are accepted)
*Amex, JCB, Master, Visa are available (as of 2018)

Dentistry and Oral Surgery: Please show the National Insurance card when during account receivables/check-out.
* When medicine is prescribed: The pharmacy/chemist is not located on hospital properly. After settling your account, the cashier will give you a prescription. Please locate the nearest pharmacy/chemist to have the prescription filled. The prescription is valid for only 4 days, including the day you received it.

Once you have received your prescription, you are free to leave the hospital.

【 Notice 】
The waiting time for the doctor's examination depends on the crowded conditions of each day. We will do our best not to keep you waiting, so please be patient with us.